Feedback

It is a known fact that companies can leverage customer feedback to increase loyalty. With our tailored customer feedback services, we help you to listen clearly to what your customers are saying so you can take the right actions at the right time. Creating an effective process to measure the customer experience, capture customer feedback and delve into the drivers of customer loyalty is important for your business. The customer feedback survey is just the start of the process. We also link the impact of customer experience changes with improvements in business value to support business cases.

We employ the following strategies to attain customer feedback:

• Surveys
• Feedback boxes
• Reach out directly
• User activities from your analytics
• Usability tests

Loyalty

Loyalty programs were designed to reward members for simply transacting with a brand on a regular basis. However, loyalty programs have evolved over the years into much more. Indianmesh's loyalty programs are now the key catalysts to gaining information on both a business and its program members. Our programs allow companies to run their businesses more efficiently and interact with their members, delivering the right message at the right time on the right channel.

We cover the following loyalty aspects:

• Full existing program audit
• Program level
• Data and technology level
• Full program design
• Discovery
• Definition
• Design
• Development
• Definition
• Deployment
• Program redesign and launch
• Full-program audit
• Redesign and launch
• Phase out existing program